Warranty Information

At KUGA, we stand behind the quality and durability of our products, designed to withstand the demands of adventure and everyday use. We offer warranty coverage on our products to provide peace of mind for our customers. Please note that our warranty covers only the specific aspects outlined below for each product category and does not apply to any accessories or removable parts such as lids, caps, zippers, clasps, clips, and handles.

General Warranty Disclaimer

Our warranty guarantees that the products are free from defects in material and workmanship for the specified time frames below. The warranty is valid for the original purchaser only and is non-transferable. It does not cover damages due to normal wear and tear, accidents, improper use, or unauthorised modifications. Please retain your proof of purchase, as it may be required to initiate a warranty claim.

KUGA Flasks: 2-Year Thermal Performance Warranty

Our KUGA flasks are designed to keep your beverages at the perfect temperature, whether you’re hiking, camping, or commuting. We offer a 2-year warranty on the thermal performance of our flasks. This warranty covers the insulation’s ability to maintain temperature but does not apply to any lids, caps, handles, straws, or other removable parts.

If you experience issues with the thermal insulation performance within three years of purchase, please reach out to our customer service team for assistance.

KUGA Leather Bags and Leather Products: 5-Year Leather Warranty

KUGA leather bags are crafted from high-quality leather to withstand the test of time. We offer a 5-year warranty on the leather material itself, covering any cracks, splits, or defects. However, this warranty does not cover any zippers, clasps, clips, or other hardware components of the bags.

If the leather shows signs of defect within the first five years, please contact us to begin the warranty process.

KUGA Cooler Boxes: 4-Year Plastic Insulation Mould Warranty

KUGA cooler boxes are built to keep your contents cold for extended periods with durable insulation. We offer a 4-year warranty on the insulation mould of our cooler boxes, ensuring lasting performance and reliability. This warranty excludes coverage for clips, handles, wheels, or any other removable parts.

For any issues with the plastic insulation mould, reach out within five years from the date of purchase, and we’ll be glad to assist.

Submitting a Warranty Claim

If you need to make a warranty claim, please contact [email protected] with proof of purchase and a detailed description of the product issue. Once we verify the claim, we will provide you with instructions on how to proceed.

Thank you for choosing KUGA! We’re committed to providing high-quality, durable products, and our warranty policy is here to back you up. Whether you’re trekking the mountains or enjoying a picnic, KUGA is ready to be part of every adventure.