Frequently asked questions
Is KUGA a South African brand?
We are a proudly South African brand! We take immense pride in creating gear designed by South Africans, for South Africans. When you buy KUGA, you’re supporting a home-grown brand built for our unique lifestyle.
What if I don’t like my product?
No stress. We offer a 7-day, "no questions asked" return policy. We’ll cover the shipping, and you can decide whether you want a replacement or a full refund. Your satisfaction is our priority.
How long will it take to receive my KUGA gear?
We move fast. We offer nationwide shipping that typically lands on your doorstep within 1–3 business days.
Can I change my order after it’s placed?
Our warehouse team doesn't waste time! If
you need to make a change, contact us via WhatsApp immediately. If your gear hasn’t
left the building yet, we’ll do our absolute best to get it sorted for you.
Where can I buy KUGA gear?
Beyond our online store, you can visit our flagship retail location or find us in 50+ stores nationwide. Check our "Find a Store" page to
locate your nearest KUGA retailer.
How does engraving work?
Personalizing your gear is easy: just click "Add Engraving" and enter your text. If you’re looking for a custom design or a specific font, just give us a shout via WhatsApp or email.
What is the KUGA Warranty?
We stand behind the quality of our craftsmanship with a tiered warranty system:
• Flasks: 2-Year Warranty
• Cooler Boxes: 5-Year Warranty
• Leather Products: 5-Year Leather Warranty
Visit our Warranty page for more information.
What if I want to place a bulk order?
Whether it’s for a team or a corporate event,
we’ve got you covered with discounted bulk rates. Contact sales@kuga.co.za or visit
our Corporate Sales page for more info. Link